Digital Library Service Quality Assessment Model

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TitleDigital Library Service Quality Assessment Model
Publication TypeJournal Article
Year of Publication2014
AuthorsAhmad, M, Abawajy, JH
Journal2nd International Conference on Innovation, Management and Technology Research
Pagination571 - 580
Date Published05/2014
ISBN Number1877-0428
Keywordsdigital libraries, electronic services, library services model, quality of services, Service Quality Model

AbstractWith the introduction of digital library services, the quality of service (QoS) has become paramount importance for evaluating the performance of the digital library service provisioning. Various models and frameworks have been proposed to evaluate digital library QoS. However, the prevalent research concentration in QoS for digital library is on the dimensions of the perspective of users’ perception. In this paper, we address the same research problem from a different dimension which is from the perspective of the digital service providers. To this end, we propose a new model suitable for evaluating the performance of digital library services. We argue that the level of QoS provided by the digital service providers have direct impact on the perception and satisfaction of the digital service end-users.

Short TitleProcedia - Social and Behavioral Sciences